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FAQ

Weddingdressonlinestore Frequently Asked Questions:

1. How far in advance should I order my dress?         
Since all of our dresses are made-to-order, each dress’s tailoring time is based on the complexity of its design and seasonal changes in
demand. Each dress’s page will display an estimated tailoring time calculated based on these factors. To ensure you receive your dress on
time, please place your order as early as possible to avoid prolonged tailoring time during peak seasons.

2. Can I order this dress in a different style/fabric/length?       
Yes,we can modify the style, length or material in any way. Please contact us if you want any alteration.
Contact us now

3. Do you have photos of other customers wearing the dress?        
Yes,many customer send her wedding pictures to us,we have chose some pictures and put them on our Testimonials.Please have a look
here:
Testimonials

4. Can you customize the size of my dress?        
Yes – if our standard sizes don't work for you, we can make you a custom-sized dress for a small extra charge. Custom sizing costs
US$60.00 for all dresses.When ordering, you’ll need to choose the  “Custom (Add $60.00)” of the dress' drop-down size menu and tell us your
measurements . Getting professionally measured is best, and please do it as following:
Ask someone else to measure for you
Take measurements while wearing undergarments similar to what you’ll wear with the dress
Provide a bust measurement from the fullest part of your chest, not your bra size!
Give your measurements in inches
Measure hollow to floorwhile wearing shoes of the same height you’ll wear with the dress.

For help,please have a look our
size guide.

5. Will I be able to alter my dress if I receive it and it doesn’t fit exactly right?        
Yes. If your size fluctuates or you want to modify the dress slightly, we always leave a few inches in the seams so that your local tailor can
easily make alterations as needed. Dresses generally have a margin of 1 inches on either side of a seam. Flower detailing, beading or
belts/ribbons may limit ability to let a dress out.

6. What kind of fabric do you use on the dresses?         
Each dress is made of one or a combination of the following beautiful, high-quality fabrics:
Chiffon: delicate, sheer, and transparent material made from silk or rayon; its soft finish is often layered because of its transparency, making
it popular for overskirts, sheer sleeves, and wraps
Organza: crisp and sheer like chiffon, but with a stiffer texture reminiscent of tulle but more flowing; popular for skirts, sleeves, backs, and
overlays
Satin: heavy and smooth with a high sheen on the front; very commonly used for bridal gowns
Silk-Like Satin: smooth, silky satin with a glossy front and matte back
Matte Satin: soft, subtle shine and a smooth surface; similar to silk-like satin but less prone to wrinkles
Taffeta: a crisp, smooth high-end fabric with a slight rib
Tulle: netting made of silk, nylon, or rayon that is used primarily for skirts and veils (think ballerina tutus)

7. How can I be sure what the fabric will look like in person?        
Checking at our
Color Chart and photos should give you a very good idea what the dress, color and fabric will look like. If you’d like to be even
more confident, try ordering samples from us just keep in mind the extra weeks needed to receive your fabric samples when timing your
order.

Q: What is the delivery time for orders?

Custom orders normally take 3-4 weeks for delivery
Stock orders 1-2 weeks for delivery. for some super rush dresses one week is available.
Please notice us your wedding day,we will arrange the package soon.make sure you get the package before wedding
dress,specially for rush orders.


Q:What is the difference between white, diamond white, and ivory colors?

A: Our colors are defined as follows:

WHITE: This is the stark white color. If your gown is called "white", this is the color you need (unless it is a silk wedding gown).

DIAMOND WHITE: This is just barely off-white, or "soft white". At first glance this color appears white--only after putting it next
to a white veil can you tell the suble difference in color.  Diamond white was made for silk white bridal gowns which are not a
stark white color. It is usually the best choice for "candlelight" or "antique white" gowns also.

IVORY: We use a very light color of ivory, not the darker yellow version. If your wedding gown is called ivory, this is usually the
best choice for you.


Q: Is my purchase secure over the internet?

A: Your purchase could not be more secure with us. All your sensitive information is transmitted with 128 bit encryption directly
through PayPal to your credit card company. No one ever sees your credit card information; Our employees receive your name,
items on your order and shipping address only. You have a better chance of having some one else having your credit card
number going to a store than typing it directly on your computer. You are also guaranteed your purchase thru your credit card,
PayPal and all the happy customers we gratefully receive their feedback daily.

Q:Can your dresses assure the quality?

A:Sure, our dresses are in the same quality assurement with other famous designer dresses. Beause we have our own
factory and designers.And there are not retailer or other middle-dealer, that is drop ship.So we can provide you best dress in
lowest price.

Q:How do I take my measurements?

A:Do not take the measurements yourself. Ask a friend to help you or have your measurements taken by a professional tailor
or seamstress. Make sure to measure yourself (with undergarments only) and compare to the dress measurements listed with
the gown. Keep in mind that Evening/Bridal dresses usually run differently (usually 1-2 sizes smaller) than daywear. If you
have any questions, please do not hesitate to ask. We are always glad to help. Please see our Size Chart  page for more
details.

Q:Are the gowns brand new?

A:All of the gowns that we offer are brand new and in mint condition.We personally inspect each gown when we send out, so the gown is in
good condition when the bride receives it. We understand that you want to look your best and strive to offer you a designer gown
of excellent quality and condition.

Q:Do you accept Custom-made dress?

A:Yes,we have our own factory,so we can make Custom-made dress for you,You can send us the picture and your
measurement.We will make a similar dress for you.

Q:What is your minimum order?and how long is the lead time?

A:As for your first order,we DON'T have a minimul order.We are sure our good quality and low price will attract you order more
from us.  The lead time usual is 6 weeks.But we accept rush order.Please contact us before you place the rush order.

Q:How can I make  the payment?

A:We accept T/T,western union,Paypal and Credit Card.Our sales REP will tell you our bank info after you confirm the order.

Q: I own a shop.Do you offer wholesale prices to  me?

A: Yes, we do offer wholesale prices to all wedding related retailers.  Please contact us for pricing and availability. Because we
have our own manufacturers, wholesaler mark-ups are avoided and savings are passed directly on to you.  Our pricing is up
to 70% less than retail.

Q:Can you send me a free catalog?

A:Yes,you only need to pay the shipping fee.We will send a free printed catalog to you.


Q: What are your shipping charges?

A:Unless otherwise noted in the description,our shipping charges are: $45.00:1 item; $69.00 :2-4 items;$125.00 :5-8 items;
More than 8 items,please contact our Sales Rep. Contact us

Q:May I go to your store and buy the dress?

A:Now,our store is only open to the wholesaler,not open to the public. For individual customer ,you can order the dress direct
online,we will send to your house directly.As we would like to project our wholesale customer's benefit.

Q:Why register?

A:As a member of our Store, you can get more profit and earn bonus points after your every purchase ,and you will get cash
back on your next purchase.
-Any questions,please Check our Sales Policy or contact us directly at  sales@weddingdressonlinestore.com  We will answer you immediately.Please check your email
soon.             
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